Manage center operations system: Learning Coordinator team, Counselor team, Librarian team, Center IT & Admin team, Cleaner and Security.
To be in charge of daily operation and address issues arising of the center.
Conduct daily/weekly team meeting (Learning Coordinator team, Counselor team) to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
Train, manage and monitor Learning Coordinators and Counselors to ensure high standard of company curriculum knowledge and customer service skills, professional and informative response to enquiries.
Communicate parents and students issues with Learning Coordinator team, Counselor team and devise ways of improving the customer experience, including resolving problems and complaints.
Ensure smooth conduct of counseling & administration activities at center
Be responsible with staff work schedules and suggest new recruits when needed.
Manage the implementation of business objectives. Adjust performance management during implementation to achieve goals
Ensure that the activities of the center are in line with the standards set by the Company and the Law.
Assure new enrollment &re-enrollment according to agreed targets.
Train and monitor staff to ensure student safety at center
Check daily cash report and keep record for center.
Coordinate and communicate with academic department to maintain professional company life for students.
Manage student placement to maximize number of classes open and average class size.
Submit operations daily report to board of directors.
Propose solutions and make appropriate adjustments for the implementation process to achieve targets
At least 05-year experience as sales manager/customer Services Manager (07-year experience in education industry)
Leadership and organizational skills
Familiarity with business and financial principles and practices
Planning and presentation
Ability to effectively communicate with all levels of the organization
Language: Excellent English and Vietnamese (4 skills), Upper-Intermediate
Computer: Excellent at MS-Office
Other requirements: good appearance, available for shift working, in good health condition, active, adaptable and flexible.
Have opportunity to become top leader in new business unit.
To be member of business development team for Campus business expand
Interested parties, pls send your resume with current, expected salary and day of availability in MS WORD format by clicking Here OR Apply to complete the application.
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