Client Manager ( Account manager)

Company: HR1's Client

Location : HoChiMinh

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Basic Qualifications

At least four years of relevant experience in Communications Marketing and/or related fields, including research, advertising, management consulting, media or publishing

Preferred Qualifications

A bachelor’s degree in a relevant field from an accredited college or university

Proven ability to manage large projects and small teams on one or more sizable accounts

A comprehensive understanding of his/her clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc., and will be able to impart this knowledge to account team members

Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit work of others

Familiar with best practice integrated Communications Marketing tactics and tools and will be able to recommend them to his/her clients

Responsibilities and Expectations

SKILLS (Client & Stakeholder Engagement, Business & Project Management, Business Development and Talent Development/Leadership)

Plays a major role in the research, planning and development of comprehensive Communications Marketing campaigns

Serves as daily client contact and as client lead when appropriate

Oversees quality and operational performance of accounts, ensuring work quality and deadline adherence

Helps set client program goals and manage against them

Elevates problems to superiors and solicits counsel when needed and appropriately

Demonstrates proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, new business proposals, etc.

Demonstrates tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, growth of contact network and effective pitching and training of spokespersons on speeches and presentations

Demonstrates practical and advanced understanding of visual communications, social media and the digital landscape and how to incorporate into client programs

Generates original ideas for sustainable online community engagement, helps integrate
them into plans and measures and evaluates them to ensure they contribute to client

Fosters relationships with third-party influencers and internal business partners

Plays a role in using research and analytics as a project performance indicator

Knows and uses Company network resources to meet client goals

Builds network of industry clients and participates in relevant professional organizations and networking activities that will grow Company brand recognition and own reputation

Demonstrates understanding of core financial constructs including revenue, profitability, pricing structures, budgeting and forecasting

Records, submits and approves time, expenses and POs to the right project codes on a timely basis

Assists with the development of accurate project budgets using the firm’s financial system

Effectively works within account budget parameters and deadlines

Manages day-to-day client budget issues to resolution

Tracks and monitors project financials (e.g., budget vs. actual)

Helps ensure teams follows Company’s financial policies and processes

Contributes to new business process, including identifying new business opportunities

Participates in integrated teams to provide clients and prospects with the most compelling team and proposal

Works with account leads to introduce existing clients to relevant and new Company capabilities, including resources outside of group, to advance their business goals

Oversees junior staff’s work products to ensure quality and consistency

Ensures performance expectations, career development plans and goals are set and reviewed annually during the formal performance review process for all direct reports

Provides ongoing constructive feedback and consistently holds staff accountable for performance, compliance and ethical business conduct

Works with senior staff and HR, when needed, to address under-performance in a timely manner

Helps mentor, coach and support team members and ensure staff are constantly developing abilities through ELI and other training, including on-the-job training and mentoring

Sets achievable goals and tasks, delegates opportunities and provides resources for staff to meet goals; consistently measures and rewards goal achievement

Contributes to performance appraisals for peers, managers and direct reports

Interviews and helps select Company personnel

Leads by example; demonstrates proven strong work ethic

Delegates effectively, setting clear expectations and deadlines and providing needed resources for project completion and monitoring progress

Manages down, across and up by working closely with staff and peers and by ensuring senior team members meet approval deadlines and stay on track with deliverables

Motivates and coaches teams to produce quality work and meet objectives

Sets and pursues challenging stretch goals for yourself and your staff

Contributes to the development of new capabilities and support the implementation of these capabilities

Shares Company’s intellectual property (e.g., Trust Barometer) with clients

Stays up to date with emerging technologies and trends and understand how they integrate into Communications Marketing programs

Commits to continuous learning and building technical and leadership skills through training

Demonstrates behaviors consistent with Company’s values, Code of Ethics and Business Conduct

Relentless pursuit of excellence

Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights

Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals

Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues

Freedom to be constantly curious

Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints

Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career

Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints

Courage to do the right thing

Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards

Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior

Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement

Interested parties, pls send your resume with current, expected salary and day of availability in MS WORD format by clicking Here OR Apply to complete the application. 

Personal data provided by applicants will be used strictly for recruitment purpose only

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