Location : Phú Quốc



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What’s the job?You’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings each brand to life. You'll also coach the General Manager’s and leadership teams of both properties on all people-related issues.

Your day-to-day


  • Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
  • Train colleagues to make sure they deliver with compliance and to the standards we expect
  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Recommend or initiate any HR elated actions where needed
  • Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
  • Educate and train managers on HR disciplines to foster productivity, and enhance performance 
  • Welcome and conduct new team member orientation  
  • Oversee maintenance of accurate and up-to-date personnel files and records for all employees
  • Ensure hiring standards and applicable laws and regulations are followed
  • Build great relations with outside contacts


  • Help create the department’s annual budget and the setting of departmental goals
  • Monitor budget and control expenses with a focus on food, beverage, and labour costs….
  • Mitigate financial risks associated with employee relations issues 
  • Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest Experience

  • Develop creative ways to inspire and motivate team members to provide guests with a memorable experience
  • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
  • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience 


Responsible Business

  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 
  • Ensure compliance with relevant employment laws and hotel or company policies and procedures
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
  • In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
  • May also serve as manager on duty (MOD) on request.
  • May assist with other duties as assigned by management


This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team 


Bachelor’s degree / higher education qualification / equivalent  

Service years in the field : 4 years’ of related experience in HR 

Service years in supervisor/manager level: Some supervisory experience also preferred 

Knowledge and skills:
Ability to maintain confidentiality to the extent possible in all HR related matters

Professional HR designation preferred
Experience in managing company provided accommodation 

Language: Local language

Preferred (if required):
Other languages preferred
Prior experience of having lived and worked in a remote location
This position is open to both local and foreign applicants


Interested parties, pls send your resume with current, expected salary and day of availability in MS WORD format by clicking Here OR Apply to complete the application. 

Personal data provided by applicants will be used strictly for recruitment purpose

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