CS Supervisor

Company: HR1's Client

Industry: IT- Software

Location : HoChiMinh

email: info@hr1vietnam.com

phone: +84 028 3925 2566


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JOB DESCRIPTION

  • Support the Customer Service Manager (CSM) in achieving business goals. 
  • Manage the day to day operations within the Customer Service team including process  escalations, quality checking, and staffing needs. 
  • Build team spirit for a team with 50 members.
  • Continuously implement new or innovate existing processes to improve KPIs, Customer  experiences, Efficiency performance. 
  • Support to develop training plan for new CSRs and maintain continuous training for existing CSRs Assist CSR's in exceeding customer expectations through excellent customer service
  • Provide regular, transparent feedback and reporting on CSR performance to the CSM. 
  • Forecasting the volume of workload daily & peak period and design plans to overcome the  backlogs but still maintain good KPIs 
  • Fining the gaps in process and offering the best solutions to maximize capacities and resources  for improvement. 
  • Identify risks and provide immediate action plans during sudden incident.
  • Coordinate with other teams/departments to achieve company's business goals.

REQUIREMENT

  • Minimum 1 years of experience in supervisor role. Or 3 years in Team leader level. 
  • Good at English. 
  • Goal better, data-driven, self-motivated leader, can-do attitude, open & supportive mindset 
  • Good at planning and organizing, communication, presentation, negotiation, interpersonal and  problem solving. 
  • Work independently and proactively take on new responsibilities where most needed.
  • Good at data and report to control backlogs & performance.

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Interested candidates, please APPLY resumes as below
or, CONTACT US

P: +84 028 3925 2566 | info@hr1vietnam.com
A: 12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City
W: http://www.hr1vietnam.com
In: https://www.linkedin.com/hr1vietnam
Fb: https://fb.com/hr1vietnam

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