CS Trainer

Company: HR1 Client

Location : HoChiMinh

email: info@hr1vietnam.com

phone: 028-38252566


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Responsibilities:

  • Frequently provide advisership to CS agents using data analysis  
  • Generate excel reports, conduct quality analysis, and record, analyze, and collect quality cases to give suggestions for improvement
  • Report to supervisor and adjust the standard for quality assessment and monitoring process
  • Carry out training needs analysis, participate in developing training plans, implementation scheme, and ensure training needs are met
  • Gather and evaluate related training courses and learning materials according to the company's training needs

Requirements:

  • Bachelor’s degree or diploma
  • Prior CS experience with exposure to an e-commerce or financial industry background
  • Strong ability in English, ability to work with other cultures
  • Strong communication and interpersonal skills, and able to work independently

Benefits

  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Attractive salary package

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