IT - Information Technology & Services

 Designing and implementing IT Infrastructure.
 Maintains, monitor, support, report & troubleshoot clients’ IT
Infrastructure when needed.
 Acts as technical lead for IT Infrastructure related projects.
 Manages internal and external resources in support of those projects.
 Provides regular updates to management on the status of such
 Works with outside agencies or organizations for support issues
relating to IT Infrastructure.
 Researches new technologies and system strategies.
 Develops business case and strategy for implementation where
 Performs other duties or special projects as required or as assigned.
 This position is required to respond to emergency calls on a 24X7 basis,
and must be able to work off shift hours and weekends to maintain
system functionality when necessary.

 Bachelor’s Degree in Information Technology, Marketing or related
 An ability to communicate technical information to non-technical staff
in a way that is easy to understand.
 Ability to develop effective working relationships internally at a variety
of levels and work closely with commercial departments such as sales,
operations and product development
 Organised and analytical, able to eliminate sales obstacles through
creative and adaptive approaches
 Knowledge on the following technologies
a. Hyper-V, vSphere, Citrix, SQL, and Terminal Services
b. Exchange Server 2003 – 2016
c. Windows Server 2003 – 2016
d. WAN Technology (MPLS, VPLS, VPN)
e. LAN Technology
f. VPN connectivity troubleshooting and configuration
g. Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and
other security related technologies
 Ability to cope under pressure and prioritise work accordingly
 Willingness to travel through sales territory
 Ability to meet deadlines in a fast-paced work environment.
 Good interpersonal and communication skills.
 Able to work independently with moderate supervision.
 Good at communication in English and Vietnam both in writing,
speaking and reading.
 Knowing Mandarin is added advantage.


Tinh Pham

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