Telesales Team Leader

Company: HR1 Client

Location : HoChiMinh


phone: 028-38252566

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  • Supervising a dynamic team to support transcosmos’ Client managed services to team members ( agents) through roistering, monitoring, briefing, coaching, and others
  • Making strong assurance of cascading updates from Client to CS agents in a timely and accurate manner
  • Taking a decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis
  • Flagging to Project Supervisor for any abnormalities in the operation
  • Rendering best support and sharing best practices to agents to maintain the up-to-par standard and work efficiency

Competencies required:

  • At least 1-year of experience in leading an inbound team in a Call Center environment
  • Experience in providing performance feedback
  • Proved ability to do staffing and scheduling
  • Ability to effectively manage cross-functional projects
  • Strong customer-service-oriented mindset to set the tone for team members


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