Telesales Team Leader

Company: HR1 Client

Location : HoChiMinh

email: info@hr1vietnam.com

phone: 028-38252566


Share with :

Responsibilities:

  • Supervising a dynamic team to support transcosmos’ Client managed services to team members ( agents) through roistering, monitoring, briefing, coaching, and others
  • Making strong assurance of cascading updates from Client to CS agents in a timely and accurate manner
  • Taking a decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis
  • Flagging to Project Supervisor for any abnormalities in the operation
  • Rendering best support and sharing best practices to agents to maintain the up-to-par standard and work efficiency

Competencies required:

  • At least 1-year of experience in leading an inbound team in a Call Center environment
  • Experience in providing performance feedback
  • Proved ability to do staffing and scheduling
  • Ability to effectively manage cross-functional projects
  • Strong customer-service-oriented mindset to set the tone for team members

 #5199

Apply this job

Thank "{{ data.full_name }}"! We have received your CV and will contact you in the shortest time.

This field is required
This field is required
Email is not valid
This field is required

Please complete capcha

Follow us on Linkedin