JOB DESCRIPTION:
- Monitor and work on the service desk ticket queue
- Interact with customers or clients and help solve their technical issues
- Perform analysis on software application functionality
- Assist the Service Delivery Manager in preparing meetings and reports
- Collect required information and create bug tickets
- Maintain the internal knowledge base
- Make quick code-related changes
REQUIREMENTS:
- 4+ years of experience
- Bachelor’s degree in computer science or equivalent
- Excellent analytical skills
- Excellent communication skills
- Independent but committed team player
- Experience in IT with emphasis in customer facing organizations
- Experience with Jira or other issue tracking systems
- Knowledge of Linux, SQL and NoSQL databases
- Knowledge of Relational and Non-Relational Database
- Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
- Knowledge of an interpreted programming language
- Multicultural and international working environment
- Opportunity to work from home at least initially
- Open corporate culture with a lot of personal responsibility
- Supportive and collegial environment
- Projects in the field of digital transformation, Cloud
- Fluent in English (written and verbal)
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