Customer Service Manager

Company: HR1's Client

Location : Ha Noi

email: info@hr1vietnam.com

phone: +(84) 028 3925 2566


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JOB DESCRIPTION

1. Building systems, processes and regulations

  • Develop and update operational processes, handbook of customer service
  • Participate in designing requirements, building and testing software and applications for customer service, including but not limited to call center services, CRM, chatbot ... as assigned
  • Participate in developing training materials, professional training, customer service for partners (if any)

2. Ensure the implementation of the Company & customer service activities is in accordance
with the plan & requirements 

  • Directly perform and be responsible for providing all services required for the Company & customers
  • Manage the quality of services provided via the hotline and other customer service channels of the Company

3. Management work

  • Build trading team
  • Manage, train and develop staff capacity to meet job requirements

 

JOB REQUIREMENT

1. Educational Qualifications

  • University graduate or higher major in Business Administration, Finance, Securities, Banking or related subjects
  • Have at least Brokerage practicing certificate

2. Professional Knowledge

  • Have knowledge about financial product
  • Have knowledge about fintech trend is a plus

3. Relevant Experience

  • At least 10 year experience in customer service and/or call center management in securities companies.
  • At least 3 years working experience in management role

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Further information will be discussed in the interview!
Interested candidates, please  APPLY  resumes as below
or, CONTACT US 

P: +84 028 3925 2566 | info@hr1vietnam.com | www.hr1vietnam.com
HR1Jobs - The No1 AI Recruitment Online Platform: www.hr1jobs.com 
HR1Tech - The No1 AI Recruitment Online Platform in IT: www.hr1tech.com 

Candidates need to be fully Covid-19 Vaccinated

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