Customer Success Manager

Company: HR1's Client

Location : HCMC

email: info@hr1vietnam.com

phone: +(84) 028 3925 2566


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JOB DESCRIPTION

  • Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations 
  • Escalate tickets to appropriate team members and other departments based on severity and complexity
  • Ensure the timely and successful delivery of the Company's solutions according to customer needs and objectives
  • Provide updates, status and issue completion information to customer success managers leaderships
  • Escalate and communicate customer feedback throughout all levels of the organization.
  • Stay informed on product changes and rapidly learn information about functionality changes 
  • Participate in establishing the Company's CSM processes and governance to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly, particularly in the areas of training, support, customer success and sales
  • Assist with high severity requests or issue escalations as needed

JOB REQUIREMENT

Education: BA/BS Degree or equivalent

Knowledge of & Experience in

  • Minimum of three (3) years in the workforce
  • Proven customer support, account management or other relevant experience
  • Previous customer-facing experience at a high-growth, software-as-a-service (SaaS) tech company is desired
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to work independently, and set/manage priorities and initiatives judiciously and efficiently
  • Ability to articulate ideas, concepts and vision to both technical and non-technical audiences
  • Exceptional service orientation
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills

Technical skills

  • Customer Relationship Management (CRM) software
  • Customer Service and/or Help Desk software

Benefit

  • A team-player
  • Generous compensation 
  • Flexible work environment
  • Unlimited vacation policy
  • Premium health insurance
  • Annual company trip

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Further information will be discussed in the interview!
Interested candidates, please  APPLY  resumes as below
or, CONTACT US

P: +84 028 3925 2566 | info@hr1vietnam.com | www.hr1vietnam.com
HR1Jobs - The No1 AI Recruitment Online Platform: www.hr1jobs.com 
HR1Tech - The No1 AI Recruitment Online Platform in IT: www.hr1tech.com 

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