Ecommerce Anti-fraud Operations Manager

Company: HR1's Client

Location : HCMC


phone: +(84) 028 3925 2566

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  • Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely  manner to protect the integrity of the platform  
  • Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of  fraudulent activity
  • Monitor user communities for emerging threats and new methods of fraud 
  • Respond to escalations, and manage the incident until the case is resolved.  
  • Engage with various business, technology, and security/risk stakeholders to identify and solve risk  problems at scale 
  • Collaborate with product, and data teams to build solutions to proactively or reactively prevent  exploitation of the platform. 
  • Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and  respond to regulator inquires on fraud and (or) crime-related activities; 
  • Produce regular high-quality fraud reports to summarize new trends and business impacts for updating  senior management teams; - Perform other ad-hoc tasks related to fraud operations.


  • Minimum of 5+ years professional experience in operations, and investigations related to fraud, abuse, or  cybercrime.  
  • Detail-oriented, highly analytical, and strong project management skills;  
  • Ability to understand opposing points of view on highly complex issues;  
  • Strong ability to gather information from various online sources and community groups; 
  • Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus; 
  • Prior law enforcement and/or prosecution experience is a plus;  
  • About 10~20% of travel if needed.  


Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below

P: +84 028 3925 2566 | |
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