General Manager

Responsibilities

To push forward call center with the scale of 150 staffs including Tele Manager, Tele Leaders, Tele agents, and other supporting positions.
To manage the call center to achieve the Company's target of attending couples to each of the Company's events held daily.
To create a process workflow for telemarketing, follow-up, and qualification of leads.
To develop call scripts for telemarketer's use with lead generation and qualification.
To assist in creating team compensation structure and performance metrics.
To work closely with the Director of Tele and Human Resources to build an exciting culture and motivating environment.
To interface closely with the sales and marketing department.
To use data-driven reporting to optimize telesales and telemarketing operations.
To maintain accurate, detailed, and applicable contact data in the database.
To work on increasing the call results to meet the Company's targets as set from time to time.
To develop, coach, and manage Tele managers to deliver the best management to their team members.

Requirements:

Bachelor's Degree or equivalent.
At least eight years of experience in Call center, in which three years at least experience in managing a call-center scale of at least 100 people with proven records.
Experience of working for a Multi-national company is an advantage.
Performance-oriented and can work under high pressure.
Fluent in English (both written and spoken).
Target oriented person
Ability to motivate and understand human needs

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Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below
or, CONTACT US

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