General Manager

Company: HR1's Client

Location : Hanoi


phone: +(84) 028 3925 2566

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  • To push forward call center with the scale of 150 staffs including Tele Manager, Tele Leaders, Tele agents, and other supporting positions.
  • To manage the call center to achieve the Company's target of attending couples to each of the Company's events held daily. 
  • To create a process workflow for telemarketing, follow-up, and qualification of leads.
  • To develop call scripts for telemarketer's use with lead generation and qualification.
  • To assist in creating team compensation structure and performance metrics.
  • To work closely with the Director of Tele and Human Resources to build an exciting culture and motivating environment. 
  • To interface closely with the sales and marketing department.
  • To use data-driven reporting to optimize telesales and telemarketing operations.
  • To maintain accurate, detailed, and applicable contact data in the database.
  • To work on increasing the call results to meet the Company's targets as set from time to time.
  • To develop, coach, and manage Tele managers to deliver the best management to their team members. 


  • Bachelor's Degree or equivalent.
  • At least eight years of experience in Call center, in which three years at least experience in managing a call-center scale of at least 100 people with proven records. 
  • Experience of working for a Multi-national company is an advantage.
  • Performance-oriented and can work under high pressure.
  • Fluent in English (both written and spoken).
  • Target oriented person 
  • Ability to motivate and understand human needs 


Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below

P: +84 028 3925 2566 | |
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