Head of Merchant Partnership

JOB DESCRIPTION:

Develop a strategy to identify opportunities to grow merchants & profit;
Professionally manage the merchant partnership team to achieve growth and profitability objectives by driving proactive activities with our merchants;
Develop and maintain a process to manage and communicate merchant needs/ requests by working closely with internal teams such as Sales, Customer Services, Marketing, Product Development, etc.
Conduct business reviews to get understanding of market insights and update the business plan;
Develop key objectives, activities and metrics to drive productive relationships;
Coach and develop a strong merchant partnership team that focuses on opportunity, ownership and strong communication both internal and external;
Develop KPIs for the team and be responsible for ensuring its delivery.
Keep updating with the market trends and key players to input into the master plan & strategy
Other assignments from time to time by the BOD.

REQUIREMENTS:

Strong leadership & proactive work ethic
Quality people development skills
Honesty, trustworthiness, reliability, excellent listening skills
Excellent business development, sales, marketing and account management skills;
Previous experience in relationship building with a range of high value accounts;
Ability to enhance or create processes to drive departmental efficiencies;
Good organization and time management skills;
Strategic; highly motivated and goal oriented with solution based thinking
Good command of English.

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