Lead IT Support

JOB DESCRIPTION:

Perform analysis on software application functionality
The leader would be responsible for training school administrators and teachers on how to manage and support the application (training could be on-site as dictated by the client).
Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools. They would log the tickets and track service levels upon completion. Report would be made available to client (if needed)
Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.
Project Management – the leader would need to create some type of project management structure to control the
implementation schedule.
Maintain the internal knowledge base

REQUIREMENTS:

4+ years of experience
Bachelor's degree in Computer Science or a related field.
Excellent communication skills
Experience in setting up and maintaining open-source server services.
Experience work with SaaS Services
Experience in IT with emphasis in customer facing organizations.
Have experience in supporting Cloud software system deployment and customer support when there is a problem with customers contacting
Have experience in Lead team
Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
Ability to help drive adoption when adoption with Vietnamese's Client is slow
Good problem-solving skills
Proactive in work
Willingness and ability to thrive in a fast-paced and agile development environment

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