Operations Manager

Company: HR1's Client

Location : HCMC

email: info@hr1vietnam.com

phone: +(84) 028 3925 2566

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Main Tasks

  • Work alongside with Area SOM/Director of Sales, COMs to manage systems, operating SOPs, System, Training for centers & none center staff.
  • Design & Provide SOP, System Training to Support for business sector for new enrollment & re-enroll.
  • Co-provide the onboarding operation training for employees (both none-teachers & teachers)
  • Set up infrastructure & provide training for new centers.
  • Manage the infrastructure SOPs for the company.
  • Ensure Center management & Customer Care team in center are well trained & perform well up to operation academic classrooms standard.
  • Ensure Center management & Customer Care are well trained on academic student care services.
  • Manage well budget & operate the administration, including part time resources, stationary & wellbeing costs of each Centers.
  • Update documents & policies & deploy operations to the Centers.
  • Manage & control well the Center operating license, equipment according to the standards of the fire protection systems of the Company.
  • Ensure that equipment & tools are always checked, & employees are fully trained on the fire safety.
  • Coordinate well with the accounting, Marketing Department, Sales, HR department to establish the process of managing KPIs s at the Centers to improve employee productivity including teachers & none teachers .
  • Represent Board of Directors to meet customers in case of handling complaints about customer service that beyond the control of the Center staff.
  • Communicate under the orders of the Director to the Centers related to the operating regulations.
  • Provide center class forecasting, time table optimization & plan for teachers headcounts in advance to scope business growth ahead.
  • Monitor part time Teachers & None-Teachers budgets & costs to control center P/L


  • Provide training for franchise
  • Train FC staff for the FC model so that the staff can operate the Centers in accordance with ICR standard.
  • Provide inventory for FCs according to the order.
  • Audit Franchise
  • Manage customer service applications to serve online, offline sales channels, Co-operate channel.
  • Train the Operation Staff & Center Staff on customer care in center to take care of online & offline customers.
  • Monitor the process of providing online student learning report & lessons through the Online Operation customer care team.


  • Business Analysis knowledge
  • System Knowledge
  • High Adaptability
  • Be able to work & interact well with Foreign Teachers Situational Leadership
  • Flexibility to work at weekend or night shift for auditing conduct Time Management
  • 10+ Years Experiences in similar roles
  • Excellent at Microsoft system
  • Familiar with Cen 2, Call Centers,CRM,  Google Drive.


Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below

P: +84 028 3925 2566 | info@hr1vietnam.com  | www.hr1vietnam.com 
HR1Jobs - The No1 AI Recruitment Online Platform: www.hr1jobs.com  
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