QA Manager

JOB DESCRIPTION

QA System

Develop & implement the QA system in accordance with the Group’s standards to ensure the quality of raw materials and finished garments. Implement Group-wide initiatives to enhance the QA system.
Regularly communicate with CSP, and meet with customers directly if possible, to further understand customer’s requirements and preferences as inputs to improve the QA system.
Personally audit and hold immediate team accountable for following the standard procedures set in the Group QA system.
Collaborate with CSP to provide training on customers’ quality standards to QA/QC teams and all relevant functions such as Operations, AAMT, etc. Hold regular examinations to assess understanding.
Hold Immediate Employees (IEs) accountable for organizing and overseeing customer final inspections, and be personally involved if needed.
Hold IEs accountable for auditing compliance to the metal-free inspection system and needle control system.
Collaborate with customers and provide suggestions/advice to continuously improve quality though the quality assurance process.

Quality Garments

Participate in preproduction meetings as needed to understand customer requirements for upcoming styles and highlight potential quality problems.
Regularly review internal and customer quality reports, and identify quality trends and improvement opportunities.
Collaborate with other functions to identify root causes to quality issues and provide support in developing solutions.

Quality Mindset

Define and communicate the concept of quality mindset and establish measurements for assessing quality mindset.
Create and lead Factory-wide quality mindset programs and track performance against defined metrics.

ISO Certification

Coordinate with external ISO practitioners to conduct regular audits of the Factory’s SOPs to ensure Factory’s operational processes remain ISO qualified, and ensure corrective action is taken where needed
Have external ISO practitioners train internal auditors to be able to conduct internal audits and take corrective action to maintain the certification.
Hold a monthly meeting with the ISO-designated Factory management team on the status of Factory performance against annual ISO KPIs.
Hold the internal ISO auditors accountable for providing necessary training to newcomers on ISO system.

Laboratory Support

Hold IEs accountable for providing:
- Laboratory testing and fabric inspection support to the Factory to ensure the quality of raw materials and finished garments.
- Technical trouble-shooting and chemistry-based solutions to issues with raw materials and the production process as appropriate.

QC Inspector Engagement

Identify key expectations of QC Inspectors for their jobs.
Work to meet the key expectations of QC Inspectors where appropriate, build and maintain effective and respectful working relationships to drive high QC Inspector engagement.

Managerial Leadership of Immediate Team

Communicate the ‘bigger picture’ context in which IEs need to plan and execute work.
Establish process for meeting regularly and holding IEs accountable for effective and collaborative teamwork at their level.
Agree on SMART goals and assignments with each IE and provide continuous managerial guidance and feedback.
Provide support for enhancing performance in the current role, conduct mid year progress reviews and determine year-end performance appraisal ratings.
Assess the strengths and development needs of each IE and coach him/her in developing their FSKs and MLCs in line with the Role Profile of his/her current job.
Provide differential recognition and recommendations for reward incentives for IEs.
Recommend re-assignment or termination of IEs where appropriate, supported by a fair ‘due process’ and structured performance improvement program.
Provide an appeals process for employees one level down who have a grievance with his/her Immediate Manager (IM).

Future Talent Pool

Assess the future potential of Employees-one-Down (EoDs) in terms of future manpower requirements.
Establish mentoring relationship and career development programs with individual EoDs based on future manpower requirements, assessment of individual potential and individual interests.
Identify and have ready for promotion minimum two potential successors for each IE where relevant and within agreed timeframe.

Alignment with the Group's Core Values and Culture

Understand and personally commit to the Group’s core values and culture.
Lead by example and behave consistently with the Group’s core values and culture.
Communicate and visibly use the Group’s core values as guidelines for daily decision making.
Support the Group initiatives to reinforce the core values and culture.
Coach IEs to behave consistently with the Group’s core values and culture.

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