Senior F&B Operations Manager (Expats)

Company: HR1's Client

Location : HCMC

email: info@hr1vietnam.com

phone: +(84) 028 3925 2566


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RESPONSIBILITIES:

  1. Operations:
  • Establish excellent Customer Relations Management to ensure guest satisfaction and repeat business. 
  • Minimize the number of complaints while proactively converting complaints into a positive guest experience. 
  • Oversee staff professional attitude and adherence to Company prescribed grooming and uniform 
  • Standards, teamwork relations with co-workers and management.
  • Oversee constant effectiveness of staff communication skills with both local and foreign guests 
  • Assure maintenance of food (Kitchen) and beverage (bars) control policies.
  • Assure completion of F&B staff duty rosters while maintaining a labor cost and assuring adequate and consistent levels of service. 
  • Optimize service usage of all machinery, tools, and equipment assigned to the F&B Department. 
  1. Sales/Profitability/Cost Control:
  • Achievement of budgeted food sales, beverage sales, labor costs and profitability. 
  • Timely analysis of F&B prices in relation to the competition. 
  • Public relations and entertainment of potential and existing customers, business partners. 
  1. Product Quality:
  • Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage QUALITY standards. 
  • Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage SERVICE standards. 
  1. Personnel Management:
  • Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times. 
  • Provide training to all employees and maintain all work according to required policies and procedures 
  • Ensure high employee retention. 
  1. Administration:
  • Development and maintenance of all department control procedures.
  • In cooperation with the Sales & Marketing Dept, co-ordinate with all large group, meeting/banquet planners their specific group requirements with the services and facilities offered (proposals, contracts, estimated and actual function statements). 
  • Menu planning and upselling plan 
  • Control of goods, tools, procurement and maintenance activities related.

REQUIREMENTS

  • Bachelor Degree in Tourist/Hospitality Management, or equivalent relevance to
  • 5+ years related experience / same position (4-5* Restaurant)
  • Strong knowledge of Fine Dining service and training skill is a must
  • Knowledge about Menu/Recipe/Costing is a preference
  • Knowledge of POS system 
  • Well organization skills & management skills are required to track staff movements, activities, reports, and data and ensure complete and accurate record management 
  • Exceptional interpersonal and communication skills. 
  • Fluently English.

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Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below
or, CONTACT US

P: +84 028 3925 2566 | info@hr1vietnam.com | www.hr1vietnam.com
HR1Jobs - The No1 AI Recruitment Online Platform: www.hr1jobs.com 
HR1Tech - The No1 AI Recruitment Online Platform in IT: www.hr1tech.com 

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