Software Support Engineer

Company: HR1's Client

Location : HCMC


phone: +(84) 028 3925 2566

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The main missions will include but not be limited to: 

  • Take charge of incidents and requests; process and monitor them until they are completed
  • Analyze the root causes of the interrupted or degraded service; solve/communicate with level 3 support teams 
  • Resolve the major or recurring incident problems 
  • Monitor the application (alert and performance) 
  • Coordinate with other teams in connection with the portal
  • Communicate the state of the service on incident and operation 
  • Ensure the proper execution of operational tasks 
  • Write post incident reviews following major incidents and deliver reliable actions
  • Report the changes to the Change Advisory Board (CAB) 
  • Proactively initiate the ideas, actions to improve the quality of the service 
  • Update the portal documentation and transmit knowledge to the level 1 support teams

Skills & Required knowledge 

  • Basic knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology 
  • Keen to learn new technology (MS Azure, MS service…)
  • Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights is an advantage.
  • English skills: 
    • Reading and writing well 
    • Basic listening and speaking 
  • Have logical thinking, analyzing and problem solving skills 
  • Nice-to-have knowledge: cloud services, micro-services, network and concept of application architecture or other IT network, system, hardware 


  • Fresher or 1-2 years of experience in IT disciplines 
  • Cloud Azure and Kafka knowledge and/or certifications are advantageous. 
  • Direct reporting to Support Manager based in Ho Chi Minh City 
  • The specific weekly working schedule will be assigned by the Support Manager.


Further information will be discussed in the interview!
Interested candidates, please APPLY resumes as below

P: +84 028 3925 2566 | |
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 Candidates need to be Covid-19 vaccinated fully 


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