Store Manager

JOB DESCRIPTION:

Store Operations

Develops and executes sales and profit plans that are in-line with company goals.
Amplifies product sales in various ways.
Oversees all of the sales of the store, both offline and online.
Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
Enforces all SOPs, company policies, and procedure; especially the ones related to our customer service, health, and safety as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards.
Responsible for stocks and assets control.
Notifies the Purchasing Team when we need to reproduce/purchase our packaging, gifts, and other items.

Management

Plans, executes, and communicates all sales promotions and new product information effectively and efficiently.
Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.
Facilitates on-going training and development of current staff.
Conducts daily briefings.
Provides ongoing training and development to all team members in the areas of operating standards, customer service, and = product knowledge.
Tracks each employee’s performance and resolves internal problems at the store in case of a conflict.
Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
Assesses and provides adequate staffing to provide efficient and friendly, superior service.
Set goals and expectations for the operation review and KPI process.
Ensures a strong knowledge of the relevant markets: competitions, events, product, and pricing.
Handles daily cash management and administration.

REQUIREMENTS:

At least 2-year-experience in a similar retail role as manager.
Directly in charge of a medium-scaled business.
Leads with integrity: be able to inspire people, guide, motivate, and set a distinguished standard to the team.
Ability to articulate brand stories.
Passion for excellent customer service.
Excellent negotiator with great salesmanship, and a fantastic scent of business acumen.
Strong communication and collaboration skills.
Understands current and future business trends, anticipates challenges and provides appropriate solutions with a balance between brand equity and retail excellence.

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